HeyoShopping conversations
Shopping for clothes abroad: ask about measurements, not just size labels
Check the garment label, measurement and unit together so translated questions about fit are easier to answer.
Heyo · Published
Show the label before converting the size
When you see S, M, L or a number, show the label on the actual item and ask whether the size chart applies to that garment. Labels can differ between products and brands. Do not expect a translator to determine fit from a letter alone.
You can show the label from something you already wear as a reference, while explaining that it belongs to another item. 'This is what I usually wear' is different from 'This garment will definitely fit me.'
Ask what was measured and in which unit
'The length is seventy' does not identify garment length, sleeve length or another measurement. Ask 'Is this the length down the back of the garment? Is the unit centimetres?' Establish the location before comparing the number.
Body measurements and measurements of a garment laid flat are not the same thing. Ask what a table column represents rather than comparing numbers with no context. A member of staff can point to the measurement on the chart or item.
Describe the part that does not fit
'Too small' might mean tight shoulders, short sleeves or an uncomfortable waist. Try 'It is tight across the shoulders, but the length is right. Is there a style with more room here?' Point to the relevant area.
You do not have to explain every concern in one sentence. Start with the most important fit issue, then check the others. Make sure a suggested alternative is not being confused with the same item in a different size.
Confirm the exact item you are taking
Before finishing, confirm colour, size, style and quantity: 'This blue style, this size, one item.' If staff bring a packaged item from the stockroom, compare its label with what you selected before paying.
Ask the shop about trying items on, exchanging sizes or returns, and check its actual conditions. A translator communicates the question; it cannot make a promise on the shop's behalf. Ask for unclear conditions in writing.